Ginesys won the Quality Customer Service award at India Retail Congress yet again. It has always been a proud moment to win an award for customer service but winning twice and back-to-back, shows the kind of quality and the effort we put in to make our clients happy.
The award ceremony was a part of mega event “India Retail Congress” organized by Franchisee India holdings and was well-attended by both corporate and family business retail titans from all verticals including Fashion, FMCG, F&B and Wellness.
We at Ginesys have always held customer satisfaction at the top-most priority. To achieve this we have invested in a ticketing system which reaches backwards integrating R&D. We have also put in place an escalation matrix and for work stoppers we are always available. The result is that we have less than 1% attrition rate of our customers over the years.
Thanks to our Support and Delivery team for winning this award for us. Harsh and Jitendra were happy to accept this award on behalf of this passionate team.
The 15th edition of India Fashion Forum 2015 organized by Images Multimedia in Mumbai wrapped up with a definite sense of optimism among both online and offline Retailers that they can coexist.
At the awards function some of our clients won prestigious recognition from Images
- Manyavar for Images Most Admired Men’s Indianwear Brand of the Year
- Kalamandir Hyderabad for winning Images Most Admired Regional Retailer of the Year.
- Kraus Jeans for winning Reliance Trends Performance Awards- Women’s Western Wear
Their win firmly cements the reputation that Ginesys has created of powering high growth retail businesses.
Rohit (VP Marketing and Strategy, Ginesys) shared his views at the panel discussion on the 3rd day of the event. The topic was : ‘Creating Experiential Retail’ in which he spoke of using loyalty, online integration and mobile tech to provide a seamless experience. In his own words “Experiential Retail requires good people and good tech.”
This time again our booth was well appreciated by visitors with some retailers even getting a first hand look at the software.We provide a complete suite of services under Retail ERP solution. It includes: Planning, Procurement, Production, Sales, Distribution, Retail Store Management, Point of Sale, Data Analytics, SMS/Email Notification, Finance and Accounts and Inventory.
Ginesys, leading solution provider for Retail Software is recognized as “si Brand of the year 2014 for Retail Software” by siliconindia magazine.
SiliconIndia was launched as a print magazine from NY, USA on August 15, 1997 (India 50th Independence Day). Now they are headquartered in Bangalore with offices in Delhi, Mumbai and CA. It is an international monthly magazine for information technology professionals of Indian origin which offers a powerful combination that empowers professionals to challenge convention and create the future of business.
The coveted award was presented to Ginesys for the si Brand of the year 2014 for Retail Software which is ranked on the basis of product capability, efficiency of delivery and customer service.
We at Ginesys, are really pleased with the recognition and will ensure that this brand lives upto its mission of providing innovative solutions for the retail value chain along with top-notch execution capabilities.
On 4th May 2014, ZEE Business covered Ginesys on the solutions and the services in retail value chain.
Soumyadip Bhattacharya, Software Development Head of Ginesys highlighted the business benefits of ANALYTICS in Retail in multiple aspects.
1. Identify cross-selling and up-selling opportunity: Coherent customer data helps retailers to leverage up selling and cross-selling. It helps to understand customer buying pattern and maintain customer relations.
2. Improve Efficiency and Streamline its operations: Analytics helps to have deep insights of the business and thereby streamlines the operations. It helps to identify which store, product, SKU, brand that is selling the most. All the information is centralized and is viewed on dashboard and thereby saves lot of time and eliminates inefficiencies.
3. Business Projection Trajectory: Analytics as a trajectory tool in projecting the complete view on customer and competitor experience and opportunities that lie ahead as it records all the data incurred at a period of time and have an advantage of it.
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Ginesys, leading solution provider for Retail Software won the award for “Best Quality Customer Service Enabler”at the Indian Retail Congress 2014, Gurgaon.
Indian Retail Congress is an initiative by Franchise India to culminate its 15 years of knowledge of working with over 2500 Indian and International retailers in their growth. Franchise India is Asia’s largest integrated franchise solution company since 1999, and a leading authority on franchising and licensing.
The two-day event covered the most strategic issues facing Retail today. It was an august gathering of retail industry stalwarts and CEOs who presented their point-of-view on strategic and operational aspects of Retailing. The round of debates and sessions were concluded with Mr. Shiv Khera, author of International Bestseller ’You Can Win’ highlighting the importance of the customer being the cornerstone.
The coveted award was presented to Ginesys for the Best Quality Customer Service Enabler, which is ranked on the basis of product capability, efficiency of delivery and customer service.
Ginesys is an end-to-end software solution provider for the retail value chain. Since inception, Ginesys has been investing in qualified manpower, robust learning environment empowered with best-in-class infrastructure, which in turn have led to very high customer satisfaction index. The Ginesys Centre of Excellence facility in Kolkata serves as a backbone for delivering outstanding Service Value to its customers.