Indian Retail Congress is an initiative by Franchise India to culminate its 15 years of knowledge of working with over 2500 Indian and International retailers in their growth. Franchise India is Asia’s largest integrated franchise solution company since 1999, and a leading authority on franchising and licensing.
The two-day event covered the most strategic issues facing Retail today. It was an august gathering of retail industry stalwarts and CEOs who presented their point-of-view on strategic and operational aspects of Retailing. The round of debates and sessions were concluded with Mr. Shiv Khera, author of International Bestseller ’You Can Win’ highlighting the importance of the customer being the cornerstone.
The coveted award was presented to Ginesys for the Best Quality Customer Service Enabler, which is ranked on the basis of product capability, efficiency of delivery and customer service.
Ginesys is an end-to-end software solution provider for the retail value chain. Since inception, Ginesys has been investing in qualified manpower, robust learning environment empowered with best-in-class infrastructure, which in turn have led to very high customer satisfaction index. The Ginesys Centre of Excellence facility in Kolkata serves as a backbone for delivering outstanding Service Value to its customers.