Software support for an organization implementing a new retail ERP system is always a major point of concern. Even with a mature, installed retail ERP, support is essential as time lost in chasing support issues is costly. The experience can be further ruined if there is downtime at the shop or warehouse. Retail depends on selling and moving things quickly and during a festive season the rush of deliveries can trip up even a strong software or process. At this time, support is critical.
Issues faced like barcode is not scanning, server crashed, problem in data syncing, billing stops, etc. This is where instant and smart software support comes into play.
Each retail ERP vendor have its own support models for its retail software systems. Some have their in-house support team and some have it outsourced to third party affiliates. These affiliates are the first-line in support and represent the vendor. Benefit of an in-house teams lies in faster comprehension of the issues and in affiliate, business users have to communicate details, due to which knowledge gaps may persist. Hence, response time could be much faster for OEM supported products than reseller supported products.
Thus, the companies depend not only on the software, but also on the experience of the team supporting those solutions.
Ginesys got featured in Silicon India Magazine as the Top POS Solution Provider. The article highlighted on the need to invest in the best retail Point of Sales (POS) software by retailers to keep complete track of their business with the increasing growth of the retail and it emphasized on how Ginesys, providing efficient ERP and POS software to retails for than 15 years, stands out with its cutting edge retail ERP system which instead of having different ERP modules has a single software that carries out both ERP and POS functions seamlessly.
The article also outlined the features of Ginesys as a complete, comprehensive, integrated, robust and scalable and update-driven solution for retail value chain offering a complete range of services ranging from procurement, to production, Inventory, sales & distribution, Retail Management, Point of Sales, Data Analytics, Automated notification, Finance and Accounts and e-commerce integration.
With a strong customer base of more than 500 brands such as Mufti, Manyavar, Being Human, VMart, Soch and many more, Ginesys is now working to keep its products up-to-date to meet the expectations of the ever-changing and dynamic retail industry.
In retail system, for optimizing business performance is to drive supply chain in alignment to the business strategy. The basic component for a high-performing supply chain is robust planning.
Retail Replenishment planning is predicting future requirements to balance supply and demand which involves multiple communication between warehouse, Head office and all the stores. This supply of stock depends on multiple factors like priority of store, zonal preference, seasonal trends, past trends, etc. Handling all the factors and evaluating the supply of stock requires a robust replenishment engine.
Ginesys ERP software replenishment planning module has it all! The convenient supply chain planning and a powerful replenishment engine. Ginesys users can plan their stock supply with utmost ease catering to all factors. It provides a single point control (the head office) to set all the unambiguous planning processes for all its stores and warehouse.
Flexible and automated Ginesys replenishment planning module gives its users from a dynamic dispatch system to a complete parameterized system which takes into account the article-category, store plan and the latest sale trends and handle the dispatches during the beginning and end of a season and seasonal changes. Its flexibility is justified by applying any algorithm to its replenishment model and by dynamic stock routing.
Thus, Ginesys retail ERP solution helps you drive your business operations with complete ease, transparency and efficiency which will take it to a next level!
Wholesalers and distributors raise a sale invoice for the retailers with a certain credit amount and credit days limit. With a large customer base it becomes important to track violations of this limit and in some cases restrict further invoicing to a customer. Ginesys has introduced 3 credit rules which can be configured for the customer invoicing:
- Check only credit amount / credit limit
- Check only overdue bills
- Check both limit and overdue bills
- No checks
Rule 1 was the default configuration where further invoicing could be blocked or a warning displayed if the total balance amount was exceeding the limit defined for the customer.
In Rule 2 if the wholesaler configures N days as overdue limit then software will check if there are bills more than N days old which are not fully paid before allowing further invoicing/ dispatch.
For Rule 3 bot limit and overdue days of the customer will be tested before allowing further billing.
Another great point is that we have added a tolerance to the amount which is configurable per customer. So if the limit is exceeded by only an insignificant amount then you can still allow billing to proceed. This is relevant for rule 1 and 3.
Wait there is more, you can import this configuration from an Excel file for your entire list of customers in one-shot! Isn’t that awesome?
Many retailers and brands issue credit notes against returned items to shoppers but do not have an idea of genuine redemption or use of the credit note. Making it mandatory to tag a genuine mobile number when generating a credit note so that a one-time password (OTP) can be sent to the same when redeeming.
Another policy setting allows a single OTP to be generated for multiple redemption’s like loyalty points, gift voucher and credit note when being used together in the same invoice. This makes it very easy for shoppers to use multiple modes of payment at the POS.
This is just one of the ways Ginesys retail management system makes the point of sale (POS) operations less susceptible to fraud.