Software support for an organization implementing a new retail ERP system is always a major point of concern. Even with a mature, installed retail ERP, support is essential as time lost in chasing support issues is costly. The experience can be further ruined if there is downtime at the shop or warehouse. Retail depends on selling and moving things quickly and during a festive season the rush of deliveries can trip up even a strong software or process. At this time, support is critical.
Issues faced like barcode is not scanning, server crashed, problem in data syncing, billing stops, etc. This is where instant and smart software support comes into play.
Each retail ERP vendor have its own support models for its retail software systems. Some have their in-house support team and some have it outsourced to third party affiliates. These affiliates are the first-line in support and represent the vendor. Benefit of an in-house teams lies in faster comprehension of the issues and in affiliate, business users have to communicate details, due to which knowledge gaps may persist. Hence, response time could be much faster for OEM supported products than reseller supported products.
Thus, the companies depend not only on the software, but also on the experience of the team supporting those solutions.
Vedant Fashion, that owns ethnic brand Manyavar, an apparel brand that mainly thrives on Indian cultural celebrations and festivities has quietly overtaken its global peers. It has posted a net profit of Rs90 crore, higher than most profitable apparel brands and department store chains.
Known as a leading ethnic wear brand in India, Manyavar has been moving ahead of the game by growing at a rapid pace with more than 400 stores across the country attributing it to a host of factors, from cost efficient, proper inventory management, its strict pricing policy, aggressive retail planning and now getting its clothes as an everyday wear brand instead of just weddings and social functions.
Team Ginesys is glad to be providing the software for their manufacturing, distribution and retail operations. We wish them all the best in their endeavors.
Ginesys retail software has introduced a new policy system to control the applicability of promotion in POS bill on POS order items. Suppose for an item custom tailoring is required, wherein the customer finalizes the item and purchases on the other day, then the store can configure different policies to apply or not apply any promotion for the selected item.
The policy can be configured in the following ways –
- Only memo level promotion
- Only item level promotion
- Both item level & memo level promotion
- Do not apply
Unlike earlier, when promotion was always applied on POS order items in POS bill, now it would happen depending upon the system policy configuration.
An enhancement has been introduced in Ginesys retail software to manage promotions. A new Item description field have been added in the Add Assortment window. Now, Ginesys users can create assortments on the basis of item descriptions.
Thus, item description can also be used as a validating parameter at the time of promotion resolution in POS software.