Most retail businesses have some form of analytics in place. The gap is rarely access to data; it is whether the analytics infrastructure actually reflects how retail works.

Somewhere in Mumbai, a Labrador is eating grain-free kibble that costs more per kilo than his owner's lunch. In Bangalore, a cat owner is comparing probiotic supplements on her phone at 11pm.

It is 9 AM Monday, the inbox has three report requests, a finance manager querying why last week's numbers differ from the dashboard, and a COO who needs a channel-wise sales summary before the 11

Retail expansion rarely fails in the showroom. It fails in the back office.

India's gift card market is projected to nearly

Here is a situation that plays out more often than most retail heads would like to admit. A brand opens its first franchise location in Jaipur. The franchisee already uses billing software.